# Forgot password

In case you forgot your password, you can change it from the sign in page of the platform. Click on **Forgot password?** and enter your email address.

![](https://1435281912-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5agkLuhHealWhVuOf1%2F-M64pT8N_LGuazIzCRfD%2F-M64reKetkuacwZX_W1a%2Fforgotpassword.gif?alt=media\&token=dcd1e653-2dce-42e0-9649-682440516ba7)

You will receive an email with the password reset link. Click on **Reset password** and follow the instructions.

![](https://1435281912-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5agkLuhHealWhVuOf1%2F-M64pT8N_LGuazIzCRfD%2F-M64sR0jIsh9Ioot-JVk%2Fimage.png?alt=media\&token=3e26fd31-acc6-4c92-8915-b872e58e2299)

Choose a new secure password for your user id. The new password should consist of:

* minimum of 6 characters
* maximum of 16 characters
* one upper-case letter
* one lower-case letter
* one number
* one special character

![](https://1435281912-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5agkLuhHealWhVuOf1%2F-M64pT8N_LGuazIzCRfD%2F-M64tC_t7i2txDO339nn%2Fimage.png?alt=media\&token=5da6f7da-ca2c-42fd-83e6-8d9011a37ca6)

Click to **Submit** and save your new password.

<div align="center"><img src="https://1435281912-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M5agkLuhHealWhVuOf1%2F-M64x4UeAN-L3AYLhGpC%2F-M64zNf7_gbLHaGrczm5%2Fimage.png?alt=media&#x26;token=c330479c-0e2b-4531-b1fb-ec5331af6529" alt=""></div>

Now you can use your new password to access the platform.
