# Queue management

**Queue management** provides you the functionality to create lists of admin users managing specific tasks throughout the platform. The **Queue** can later be used in creating custom assignment rules for assigning **Tickets** or **Leads**.

![](https://355209626-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MAyzOiBTtSdMuNp2Qsw%2F-MDZAxEi2YQfVhBwUdv6%2F-MDZBDA-x-AmDN6KvTIN%2Fimage.png?alt=media\&token=fd49fd03-be9a-4cde-a263-249618d136f7)

The section consists of following pages:

* **All queue managers** - review and manage the list of all queues created on the platform
* **Create queue manager** - create a new queue to use
